Arlington Neighborhood Village is Hiring A Member Services Manager

Arlington Neighborhood Village (ANV) is a volunteer-driven non-profit organization, serving residents 55 and older in Arlington County, VA. ANV’s mission is to enable members to continue living in their own homes as they age – safely, independently, and with an enhanced quality of life – by providing access to support services and social opportunities. For an annual fee, members have access to a variety of volunteer-provided services such as transportation, minor home-maintenance, and social, educational and wellness programs.

Member Services Manager

Position Description

Position Summary:

Under the supervision of the Executive Director, the Member Services Manager ensures that the ANV office operates efficiently and provides essential services to fully support the organization’s mission. The Member Services Manager is a part-time position, up to 25 hours/week, that supervises office volunteers who typically work 2 1/2 hour shifts, and supports the office in times where no office volunteers are available. The principal place of work is the ANV office, open Monday through Friday from 10 a.m. to 3 p.m.


- Provide a warm, welcoming and orderly base of operations for ANV.
- Ensure that high-quality, timely, direct services are provided to ANV members.
- Oversee office volunteers such that member services are organized and fulfilled with a consistently high degree of customer satisfaction.
- Manage the use of ANV’s information system, resulting in efficient processing and high quality, reliable data.
- Support the implementation of any changes to ANV’s information systems, primarily through communication and user training.
- Provide operational support to the organization, including maintenance of a comprehensive organization-wide calendar and management of paper and electronic files.
- Provide specific support, reliably, transparently and as defined, to essential ANV processes, including: Events, Outreach, Membership, Volunteer, and Fundraising.

Qualifications, Required 

- Customer service experience
- Demonstrated proficiency in use of a variety of office technologies, including Microsoft Word, Excel and PowerPoint
- Data management experience (e.g. use of information systems for data entry and report generation)
- Supervisory and/or volunteer management experience
- Training experience
- Strong oral and written communication skills 
- Strong organizational skills
- Trouble-shooting and diplomacy skills 

Qualifications, Desired 

- Office management experience
- Experience with cloud based document management software (e.g. SharePoint) 
- Non-profit / mission driven organization experience 
- Bachelor’s degree


$20 / hour for up to 25 hours a week.

Interested candidates should email a cover letter and resume to This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Applications will be reviewed on a rolling basis and the position will remain posted until filled.

For more information about Arlington Neighborhood Village and its activities and programs please visit our website at

Copy of announcement in pdf format 



March 4, 2017

Sibley Medical Building (Building A)

Conference Room 1

5215 Loughboro Road, NW

Cost: $30, includes parking

9 a.m. – Noon


Read more: Stress Management Workshop




Sponsored By:

The Montgomery County Commission on Aging

March 29th 2017 from 9am to 12:30pm

(8:30am-9am Meet & Greet)

LEARN how Age Friendly Montgomery supports and improves the lives of our older residents and those who serve them.


ASK your questions!

SHARE your thoughts and ideas !!!


Read more: Age Friendly Montgomery- What it does for you

Job Posting Foggy Bottom West End Village

FBWEV is seeking a community-minded and service-oriented leader to be its full-time Executive Director (ED). Reporting to the Village’s President and working in close collaboration with a highly engaged, but policy driven Board and more that 60 dedicated and vetted volunteers, the ED will be responsible for the organization’s overall management, strategic planning, growth, and long-term sustainability. The ED will serve as the organization’s primary spokesperson and ambassador; therefore, a genuine commitment to and passion for FBWEV’s mission is essential. The top candidate will bring a strong record of experience as a senior leader of a community, volunteer or member-based nonprofit organization in addition to experience designing and implementing high-impact programs and services. The ideal candidate also will bring an entrepreneurial mindset, a proven ability to build relationships with diverse audiences, and an understanding of best practices in community based and/or other nonprofit organizations.

Click here for more detailed information.

How to Apply: Applicants are to submit their resumes by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail to Foggy Bottom West End Village, 2430 K St NW, Washington D.C. 20037. Resumes are due by 5:00 p.m. on February 20, 2017.

WAVE Directory Now Available!

Thanks to the work of L. Liddle and others we have a directory of WAVE Villages in pdf format.

Click here to download the directory. 

WAVE Discussion Forum

Hear ye, hear ye!  The WAVE Discussion Forum is now operating. It is titled Discussion and located under the Groups tab above.

You will need to have a user ID and password to be able to read and to post on the forum.  If you already have a user ID and password, you can access the forum right away.  There are several questions already posted on planned giving, subsidized memberships, volunteer recruitment, and intergenerational memberships. 

For information on logging in or creating a user ID click here

Village Liability Article

The American Bar Association Commission on Law and Aging published an article on liability of villages. WAVE has had many requests for this article. It can be accessed by clicking here

Study of Exceptional Aging Seeks Participants

IDEAL (Insight into Determinants of Exceptional Aging and Longevity) is part of the National Institute on Aging’s Baltimore Longitudinal Study of Aging (BLSA). The study is recruiting participants who are 80 years or older, have no major medical conditions, and have no severe memory or cognitive issues.
The study is to monitor that take place physically and cognitively over time to better understand what happens as people get older focusing on the aging population known as ”exceptional agers” who are 80 or older, healthy, and have no physical or cognitive limitations. Participants in the IDEAL study will be evaluated annually to identify the genetic, biologic, and behavioral factors that promote healthy aging. Transportation may be provided for all visits to Harbor Hospital in Baltimore. NO experimental drugs or procedures are involved.
For more information about participating in the IDEAL study call toll fee 1-855-80 IDEAL. E-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

For the full information in pdf format click IDEAL study participants.

New Job Posting Arlington Neighborhood Village

Arlington Neighborhood Village is looking to hire a Member Services Manager.

Click here for job description.

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